Health Service Management Week 1 Exam

Welcome to your Health Service Management Week 1 Exam

40 MCQ's Questions with 1o Fill ins

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January 20, 2026

1. What defines a formal leader?

a) Inherited traits

b) Legitimate authority from a position

c) Charisma and charm

d) Force and coercion

2. Which type of power relies on the use of force or threats?

a) Legitimate power

b) Reward power

c) Expert power

d) Coercive power

3. What is the main focus of behavioral theories of leadership?

a) Internal traits of leaders

b) Situational variables

c) The actions of leaders

d) Inherited characteristics

4. Which of the following best defines a leadership style?

A) The manner in which a leader approaches and deals with people in the context of one or more tasks to be addressed.

B) The method of communication within an organization.

C) The specific rules and regulations implemented by a leader.

D) The level of authority granted to employees.

5. Which leadership style involves individual control over all decisions and little input from group members?

A) Democratic

B) Bureaucratic

C) Laissez-faire

D) Autocratic

6. What is a key characteristic of democratic leadership?

A) Limited involvement of team members in decision-making

B) Emphasis on strict hierarchy and centralized control

C) Openness to feedback and suggestions from all levels of the organization

D) Reliance on coercion and fear to motivate employees

7. What is the primary goal of teaching health services management (HSM)?

A) To enforce rules and regulations within healthcare organizations.

B) To equip students with skills for effectively managing health services.

C) To limit the influence of leaders within healthcare settings.

D) To prioritize individual achievements over organizational goals.

8. What does effectiveness in management refer to?

A) The ability to enforce strict rules and regulations.

B) Maximizing output with minimal resources.

C) Achieving organizational goals and objectives.

D) Treating all stakeholders equally.

9. Which management style involves closely supervising and controlling workers, making all important decisions?

A) Directing style

B) Discussing style

C) Delegating style

D) Facilitating style

10. Who has the power and authority to enforce decisions as long as followers are willing to be led?

A) Leader

B) Manager

C) Nurse

D) Patient

11. Which resource is not considered under the 4M's in management?

A) Manpower

B) Material

C) Medicine

D) Money

12. What is the primary focus of the behavioral management theory?

A) Maximizing profits for the organization.

B) Addressing the human dimension of work.

C) Implementing strict rules and regulations.

D) Excluding human behavior from organizational considerations.

13. Which theory assumes that employees dislike work and must be directed and controlled?

A) Theory X

B) Theory Y

C) Maslow's Hierarchy of Needs

D) Fayol's Principles of Management

14. What is the primary goal of the Principles of Management according to Fayol?

A) Maximizing individual achievements

B) Increasing bureaucratic processes

C) Improving the functioning of managers

D) Getting things done through others effectively

15. What is the primary goal of the planning function in management?

A) Implementing control measures

B) Selecting and training personnel

C) Achieving organizational goals

D) Allocating financial resources

16. Which level of hospital management is responsible for strategic planning and execution?

A) Administrative, Managerial, or Top Level

B) Executive or Middle Level

C) Supervisory, Operative, or Lower Level

D) Staffing and Human Resources Level

17. Which level of health care in Uganda provides comprehensive specialist services, teaching, and research?

a) District Hospitals

b) Health Center 2 (HCII)

c) National Referral Hospitals

d) Village Health Teams (Health Centre I)

18. Which type of leadership power relies on the use of force, threats, or punishment to influence others?

a) Expert power

b) Referent power

c) Reward power

d) Coercive power

19. What is the primary characteristic of autocratic leadership?

A) Involves minimal guidance and allows freedom for workers

B) Encourages active participation from all members of the group

C) Prioritizes achieving goals over the well-being of subordinates

D) Emphasizes collaboration and teamwork

20. Which leadership style involves a hands-off approach, allowing employees to make decisions and take ownership of their work?

A) Autocratic

B) Democratic

C) Laissez-faire

D) Bureaucratic

31. IMNCI stands for:

a) Integrated Management of Newborn and Child Illnesses

b) International Management of Neonatal and Childhood Illnesses

c) Integrated Management of Neonatal and Childhood Illnesses

d) Intensive Management of Newborn and Child Illnesses

32. The age group covered under IMNCI includes children up to:

a) 1 year

b) 2 years

c) 3 years

d) 5 years

33. The neonatal period refers to the first ________ of life.

a) 7 days

b) 14 days

c) 28 days

d) 1 month

34. The success of IMNCI implementation depends on:

a) Training of healthcare workers

b) Availability of medicines and supplies

c) Supportive supervision

d) All of the above

35. What is the first step in Integrated Case Management according to IMCI guidelines?

a) Classify

b) Treat

c) Assess

d) Follow-up

36. Which color classification in the IMCI guidelines indicates a severe condition needing admission or pre-referral treatment?

a) Yellow

b) Green

c) Pink

d) Blue

37. When is the "Follow-Up" step in IMCI necessary?

a) Only for children with severe conditions

b) Only for children with mild conditions

c) For all children with any illness episode

d) Never

38. What are the four main symptoms that the health worker must ask about in IMCI?

a) Cough, headache, fatigue, dizziness

b) Rash, stomach pain, sore throat, joint pain

c) Cough, difficult breathing, diarrhea, fever

d) Nausea, vomiting, constipation, earache

39. Which of the following is NOT a general danger sign according to IMCI?

a) Unable to breastfeed or drink

b) Persistent cough

c) Convulsions

d) Lethargic or unconscious

40. What action should be taken for a child with any general danger sign according to IMCI?

a) Monitor at home

b) Complete assessment and give pre-referral treatment immediately

c) Wait for symptoms to improve on their own

d) Ignore the signs unless they worsen