Health Service Management Day 2

Welcome to your Health Service Management Day 2

20 MCQ's Questions and 5 Fill in

November 10, 2025

1. What is the primary goal of health service management?

A) Maximizing profits

B) Providing leadership and direction to deliver personal health services

C) Minimizing expenses

D) Promoting individual interests

2. Which term refers to the legitimate right granted to a manager or leader by an organization to direct and command subordinates?

A) Power

B) Leadership

C) Authority

D) Control

3. Nurse Jane is respected among her peers for her influence and passion for patient well-being. Which term best describes her role?

A) Leader

B) Manager

C) Supervisor

D) Coordinator

4. What is the primary difference between effectiveness and efficiency in health service management?

A) Effectiveness focuses on maximizing output, while efficiency emphasizes achieving goals with minimal resources.

B) Effectiveness focuses on achieving organizational objectives, while efficiency focuses on maximizing profits.

C) Effectiveness emphasizes achieving goals with minimal resources, while efficiency focuses on maximizing output.

D) There is no difference between effectiveness and efficiency in health service management.

5. What is the role of nurse managers in healthcare facilities according to the American Organization of Nurse Executives (AONE)?

A) Primarily administrative duties

B) Overseeing budget management only

C) Facilitating staff development and ensuring quality care

D) Enforcing regulatory compliance only

6. What is the main function of the top level of hospital management?

A) Managing day-to-day operations

B) Providing overall guidance and strategic planning

C) Directly supervising nursing staff

D) Handling budget allocations

7. Nurse Manager Sarah gathers her team and encourages them to share ideas and thoughts on improving patient care. Which management style is she employing?

A) Directing

B) Discussing

C) Delegating

D) Autocratic

8. What is the main focus of the Directing management style?

A) Encouraging open discussion

B) Giving employees autonomy

C) Providing specific instructions and supervision

D) Delegating tasks and responsibilities

9. Which management theory emphasizes a clear hierarchical structure, division of labor, and standardized procedures?

A) Human Relation Theory

B) Contingency Theory

C) Classical Organization Theory

D) Behavioral Science Theory

10. Who among the following is considered the founding father of the Bureaucracy Management Theory?

A) Henri Fayol

B) Max Weber

C) Frederick Taylor

D) Abraham Maslow

11. Which management theory focuses on applying science to work tasks to save time and reduce excessive movement?

A) Human Relation Theory

B) Contingency Theory

C) Scientific Management Theory

D) Administrative Management Theory

12. According to Frederick Taylor, how should workers be compensated to increase productivity?

A) Based on seniority

B) Hourly wages

C) Monthly salary

D) Pay based on output

14. According to Douglas McGregor's Theory X, employees:

A) Are self-motivated and find satisfaction in their work.

B) Dislike work and must be directed and controlled.

C) Are naturally inclined to seek responsibility and autonomy.

D) Prefer a supportive work environment with minimal supervision.

15. Henri Fayol's principle of "unity of command" suggests that:

A) Employees should receive orders from multiple supervisors.

B) There should be a single supervisor for each employee.

C) Managers should encourage autonomy and self-direction.

D) Communication within the organization should be informal.

16. Which principle of management emphasizes the systematic arrangement of things and people in the organization?

A) Division of Work

B) Order

C) Centralization

D) Discipline

17. According to Henri Fayol, which of the following is NOT one of the functions of management?

A) Planning

B) Organizing

C) Negotiating

D) Controlling

18. Which of the following is NOT a characteristic of Theory Y managers?

A) Delegation of authority

B) Close supervision

C) Motivation through recognition

D) Emphasis on employee development

19. The primary goal of all managers, regardless of rank or organization type, is to:

A) Increase productivity

B) Maximize profits

C) Achieve personal success

D) Maintain a positive work culture

20. Which of the following is NOT a principle of Frederick Taylor's Scientific Management Theory?

A) Division of labor and responsibility

B) Social interactions and teamwork

C) Time and motion studies

D) Pay based on output