Health Service Management Day 7

Welcome to your Health Service Management Day 7

20 MCQ's Questions

April 23, 2025

1. What is the purpose of establishing performance standards in a performance appraisal system?

a) To create unnecessary bureaucracy

b) To ensure employees are working towards organizational goals

c) To limit employee development opportunities

d) To discourage feedback and communication

2. Which of the following characteristics is essential for an effective appraisal system?

a) Ambiguity

b) Subjectivity

c) Reliability and validity

d) Lack of communication

3. What is the primary objective of performance appraisal?

a) To punish employees for poor performance

b) To develop employees as valuable resources

c) To discourage employee feedback

d) To create competition among employees

4. Which method of performance appraisal emphasizes rating individual personality traits?

a) Ranking Method

b) Critical Incident Method

c) Graphic Rating Scale Method

d) Traditional Methods

5. Which method of performance appraisal involves comparing each employee with every other employee, one at a time?

a) Ranking Method

b) Paired Comparison Method

c) Grading Method

d) Checklist Method

6. What is a potential disadvantage of over-delegation?

a) Poor decision-making

b) Increased workload for managers

c) Lack of control

d) Lack of trust among team members

7. What are the five rights to delegation from the perspective of both nursing service administrator and staff nurse?

a) The Right place, time, direction, supervision, and communication

b) The Right person, task, place, supervision, and communication

c) The Right person, task, circumstance, direction/communication, and supervision

d) The Right skill, task, time, place, and supervision

8. What is a strategy for effective delegation?

a) Micromanaging delegated tasks

b) Assigning tasks randomly without considering skill levels

c) Empowering the delegate with authority and autonomy

d) Keeping the delegate uninformed about task objectives

9. What is the main focus of the 360-degree feedback appraisal method?

a) Feedback from peers only

b) Feedback from supervisors only

c) Feedback from multiple sources

d) Feedback from self-assessment only

10. In which method of performance appraisal is each employee compared with every other employee, one at a time?

a) Ranking Method

b) Graphic Rating Scale Method

c) Checklist Method

d) Peer Review Method

11. What is a potential disadvantage of poor decision-making during the delegation process?

a) Increased workload for managers

b) Lack of trust among team members

c) Lack of control

d) Poor quality of work

12. What is a strategy for overcoming resistance to delegation?

a) Micromanaging delegated tasks

b) Providing unclear instructions

c) Involving employees in decision-making

d) Limiting communication with delegates

13. What defines upward delegation?

a) Seeking assistance or guidance from a higher authority

b) Delegating tasks to someone with less authority

c) Delegating tasks based on specific conditions

d) Delegating tasks to oneself

14. What distinguishes full delegation from other types of delegation?

a) Assigning complete authority and responsibility for a task

b) Sharing authority and responsibility with others

c) Delegating based on specific conditions or circumstances

d) Delegating informally without official procedures

15. When does conditional delegation occur?

a) When authority and responsibility are granted informally

b) When authority and responsibility are granted based on specific conditions

c) When authority and responsibility are shared equally among team members

d) When authority and responsibility are delegated to oneself

16. What distinguishes formal delegation from informal delegation?

a) Formal delegation is based on trust and relationships

b) Formal delegation follows established procedures and hierarchy

c) Informal delegation involves official documentation

d) Informal delegation is contingent upon meeting specific criteria

17. What should be the manager's approach when mistakes occur during delegation?

a) Punish the delegate for the mistakes

b) Offer support and guidance to the delegate

c) Reassign the task to another person

d) Ignore the mistakes and move on

18. According to Tuckman's stages of group development, what happens during the storming stage?

a) Conflicts and disagreements arise

b) The team reaches peak performance

c) Norms and rules are established

d) The team completes its project

19. What is the focus of team planning?

a) Building relationships

b) Achieving common goals

c) Managing conflicts

d) Establishing trust

20. Which stage of Tuckman's model involves reflecting on the team's achievements and learning from the experience?

a) Forming

b) Storming

c) Norming

d) Adjourning

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