Health Service Management Day 8

Welcome to your Health Service Management Day 8

15 MCQ's Questions and 5 Fill ins

May 15, 2025

1. What is the most common type of conflict in the workplace?

a) Intrapersonal conflict

b) Interpersonal conflict

c) Social/Inter-group conflict

d) Personal conflict

2. When does conflict become a problem?

a) After failing to resolve it

b) When it first emerges

c) When parties acknowledge it

d) When it escalates

3. What is the final stage of conflict resolution?

a) De-escalation

b) Post-conflict peacebuilding

c) Settlement/Resolution

d) Conflict Emergency

4. What is the purpose of the Interest-Based Relational Approach (IBRA) in conflict resolution?

a) To prioritize personal interests over relational concerns

b) To find solutions that meet the needs of everyone involved while preserving relationships

c) To escalate conflicts to higher levels of authority for resolution

d) To emphasize competition and win-lose outcomes

5. Which conflict resolution style involves taking a firm stand and operating from a position of power?

a) Collaboration

b) Avoidance

c) Competition

d) Accommodation

6. What is the primary goal of the conflict resolution process?

a) To assert dominance

b) To avoid confrontation

c) To find mutually satisfactory solutions

d) To escalate conflicts

7. Which conflict resolution style involves seeking to evade the conflict entirely?

a) Collaboration

b) Accommodation

c) Avoidance

d) Competition

8. What is the first step in the conflict resolution process?

a) Gather information

b) Set the scene

c) Agree about the problem

d) Get possible solutions

9. What is the definition of a team?

a) A large group of people with diverse skills

b) A small number of people with complementary skills who are committed to a common purpose

c) A group of individuals with identical skills

d) A collection of individuals with competing interests

10. Which stage of Tuckman's model involves reflecting on the team's achievements and learning from the experience?

a) Forming

b) Storming

c) Norming

d) Adjourning

11. What is the focus of team planning?

a) Building relationships

b) Achieving common goals

c) Managing conflicts

d) Establishing trust

12. Which of the following statements accurately differentiates a team from a group?

(a) Teams have a designated leader, while groups share leadership responsibilities.

(b) Teams work independently, while groups collaborate towards a shared goal.

(d) Teams operate within organizational boundaries, while groups work beyond them.

13. A manager gives an employee a high rating in all areas because they are impressed by the employee's friendly personality and positive attitude. This is an example of which bias?

a) First Impression

b) Halo Effect

c) Spillover Effect

d) Excessive Stiffness or Lenience

14. Which leadership style encourages open communication and transparency?

a) Autocratic

b) Democratic

c) Laissez-faire

d) Bureaucratic

15. What do liabilities refer to in business?

a) Financial obligations of the business

b) Resources owned by the business

c) Payments to shareholders

d) Fixed assets of the business

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